Returns & Exchanges

What is the return policy?

If you are not completely satisfied with your Walkin'Bags, you may return unused merchandise within 14 days of delivery. You will be refunded for the merchandise total, plus applicable sales tax paid. Shipping and handling charges are not refundable unless product arrives damaged or the incorrect product was shipped. Please allow 14 business days for us to process your return and allow 1 to 2 billing cycles for the credit to show up on your credit card statement.

How do we process the return?

1. Please call our customer service at 800.237.9269 (102)  or email us at to obtain a return authorization number.

2. All items must be in the condition you received them with all hang tags attached and in the original box.

3. We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc...).

4. Send the package prepaid to the address below:

Swany America Corp., Returns
115 Corporate Drive, Johnstown, NY 12095
800.237.9269 (102)