My Walkin'Bag doesn't work properly. What should I do?

Not all issues associated with your Walkin'Bag product require service.
The following symptom-based troubleshooting guide can help fix common problems.

The handle sticks and is not moving properly >

If, after completing this guide, your problem still exists, please contact us >.
So we can serve you better, please have the following information available when you call:

    * Product model and PO number
    * Date of purchase
    * Details of the problem you are experiencing

When attempting to troubleshoot a problem — whether over the telephone or online — have your product nearby. This will help you to follow instructions correctly and make any necessary adjustments.